Privacy Policy

1. Introduction

SignHoop is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-signature platform.

2. Information We Collect

We collect the following types of information:

• Account information: name, email address, and password.
• Document data: files you upload, signature fields, and signatures collected.
• Usage data: log files, IP addresses, browser type, and pages visited.
• Payment information: processed securely via Stripe. We never store card numbers.
• Communications: messages you send to our support team.

3. How We Use Your Information

• To provide, operate, and improve our services.
• To send transactional emails such as signing requests and completion notifications.
• To process payments and manage your subscription.
• To respond to support requests and customer service inquiries.
• To detect and prevent fraud, abuse, or security incidents.
• To comply with legal obligations.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Stripe (payments), Resend (email delivery).
• Document recipients: when you send a document for signing, recipients receive access to that document only.
• Legal requirements: if required by law, court order, or governmental authority.

5. Data Security

We use industry-standard security practices and conduct regular security reviews to keep your data safe.

6. Data Retention

We retain your account data for as long as your account is active. Documents are retained for 7 years to comply with legal requirements. You may request deletion of your account and data at any time.

7. Your Rights

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing.
• Data portability — receive your data in a structured format.

To exercise these rights, contact us at support@signhoop.com.

8. Cookies

We use essential cookies to maintain your session and preferences.

9. Children Privacy

SignHoop is not directed at children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or a notice on our platform.

11. Contact Us

For privacy-related questions, contact us at support@signhoop.com.